Website Devi Technologies
🔧 What You’ll Be Working On:
✔️ Responding to user queries via email, chat, or phone and providing timely resolutions
✔️ Troubleshooting hardware, software, and network issues for internal and external users
✔️ Documenting incidents, solutions, and user guides in the knowledge base
✔️ Installing, configuring, and maintaining desktops, laptops, and mobile devices
✔️ Collaborating with other IT teams to escalate and resolve complex technical problems
🎯 What We’re Looking For:
✔️ Proven experience in a technical support or helpdesk role
✔️ Strong knowledge of Windows/Mac OS, Office 365, and general IT troubleshooting
✔️ Familiarity with ticketing systems (e.g., Zendesk, ServiceNow, Jira Service Desk)
✔️ Excellent communication skills and a customer-focused attitude
✔️ Ability to manage multiple priorities and maintain composure under pressure
To apply for this job email your details to jobs@devitechs.co.uk