IT Service Manager

🔧 What You’ll Be Working On:
✔️ Leading and managing the end-to-end IT service delivery for internal and external clients
✔️ Ensuring IT services are delivered in accordance with SLAs, KPIs, and industry best practices
✔️ Overseeing incident, problem, and change management processes to ensure high-quality service levels
✔️ Managing relationships with key stakeholders and acting as the point of contact for service-related escalations
✔️ Driving continuous improvement initiatives to enhance service delivery and customer satisfaction
✔️ Monitoring service performance and implementing strategies for optimizing IT operations
✔️ Ensuring compliance with ITIL framework and best practices

🎯 What We’re Looking For:
✔️ Proven experience as an IT Service Manager or in a similar IT service management role
✔️ Strong understanding of ITIL practices and service management processes
✔️ Excellent leadership, communication, and customer service skills
✔️ Experience managing cross-functional teams and third-party vendors
✔️ Ability to analyze complex service issues and propose effective solutions
✔️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy)
✔️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus